We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Hello@darahilson.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Hello@darahilson.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
How many days do you have a return policy?
: 14 days policy.
What is the restocking fee?
: No restocking fee.
How can customers return products?
: By Mail.
How Will Customers Get the Return label?
: For defective products: Download/print For customer remorse: Customer responsibility.
Who will bear the shipping cost?
For defective products: The customer has to bear the actual shipping cost.
For customer remorse: The customer has to bear the actual shipping cost.
The product conditions that we allow for returns?
: New
Return Address:
Unit A1/35 – 39 Bourke Rd, Alexandria NSW 2015, Australia.
Customer support 24/7
Phone: +610449930683.
Email: Hello@darahilson.com.
